You will receive an email at the address you have specified when your order has been despatched.
If placed before 3 pm, subject to passing necessary checks, your order will be shipped the same day, to be received the following working day or within 2 working days. Orders received just after 3pm are also often despatched the same day.
Orders shipped on Friday may arrive on Saturday (subject to Royal Mail and/or other logistics partners, however this is not guaranteed. Depending on your location, your order may arrive the following Monday if shipped on Friday.
Due to the nature of the watches, jewellery and items which we sell, we operate a strict fraud screening process and therefore we are usually only able to offer this next-day service if the order is a straight forward validation (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company). In almost all cases, this is a straight forward process and can be completed immediately.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this.
Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day.
For out-of-stock items, you can usually expect to receive the item within 3-7 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
Please note: There are a few remote locations which are not covered by the next day delivery service. You can confirm this by visiting the Royal Mail website.
2.1 International deliveries
The delivery estimate on the product page does NOT apply for international deliveries. International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company. Alternatively, we offer private courier services, and the charge may be appropriated in the checkout. International shipping is calculated in the checkout, and is usually £7.00 (depending on country) to most destinations, and the delivery timescale is a non-guaranteed 5 – 10 working days.
All orders over and equal to £60 qualify for free Royal Mail Recorded Delivery. This means your item is guaranteed to be received within 2 days from the day of despatch. This offer does not apply to any Daily Deal Promotions that we may feature and the shipping rates may vary.
All orders under £60 are charged between £2.99 to £4.99 per order depending on the item(s). You also have the option in the checkout process to select Special Delivery for an extra charge. These charges do not apply to any Daily Deal Promotions that we may feature and the shipping rates may vary.
International orders are charged between £5 and £9.90, depending on your location. If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout. These charges do not apply to any Daily Deal Promotions that we may feature and the shipping rates may vary.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
5.1 Consequential loss for late deliveries
If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.
You (the customer) may return a product any time up to and including the 14th day from the date you (the customer) received the ordered goods. You (the customer) do not need to give My Crystal Cloud any reason for the return nor will you (the customer) have to pay any penalty other than postage of the products purchased for their return.
To terminate the purchasing contract you (the customer) must notify My Crystal Cloud in writing or by email within 7 days of receiving your order that you wish it to be returned . If you (the Customer) have received the goods before the termination of the contract then you (the Customer) must return the goods back to My Crystal Cloud contact address at the Customers own expense and risk. If you (the Customer) terminates the contract but My Crystal Cloud have already processed the goods for delivery you (the Customer) must not unpack the goods or unreasonably affect the external packaging of the product to ascertain the content when they are received by you (the Customer) and must return the goods back to My Crystal Cloud at the contact address at your (the Customer) own expense and risk within 14 days.
Once you (the Customer) have notified My Crystal Cloud that you (the customer) are terminating the contract, any sum debited by My Crystal Cloud from the debit/credit card/PayPal account will be re-credited to your (the customer) account as soon as possible and in any event within 14 days of receiving the returned goods allowing for any bank time restraints or restrictions.
If the contract is terminated but the returned goods to My Crystal Cloud are not in the same condition as when they were dispatched or when delivered to the Customer or the customer does not pay the costs of delivery, My Crystal Cloud shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
To process a Return please contact us at email@example.com telling us the reason for return.
Returns for exchange or refund need to be sent to My Crystal Cloud, Returns, Suite 13, Stangate House, 2 Stanwell Road, Penarth, Wales, CF64 2AA, UK. If you purchased an item through a Daily Deal Site such as Groupon, please remember to include a copy of your Voucher and write your email address so we can confirm delivery.
All Returns must be received within 14 days for UK & Ireland and 21 days for rest of the World.